I aim to ship all orders within 24 hours of receiving them. Once your order is on its way, you'll receive a tracking number to monitor its progress. Delivery times will depend on your location within New Zealand, but most orders arrive within 1-5 days.

At the moment, I only ship within New Zealand. If you're interested in shipping to another country, just send me an email at hello@hugsandkisses.co.nz, and I’d be happy to check the shipping cost for you!

Yes! If you’re not happy I’m not happy!! I offer a 14-day money-back guarantee, provided the product is unused and in the same condition as when it was shipped. If you'd like to return or exchange an item, please contact me via email at hello@hugsandkisses.co.nz to arrange the return.

Sustainability is very important to me, which is why I only use 100% cotton fabrics for all my products. This ensures that they are not only beautiful and durable but also environmentally friendly.

At the moment, I don't offer custom designs. However, I love sourcing beautiful fabrics for my products, so if you're looking for something specific, feel free to reach out, and I’ll do my best to accommodate your request!

All of my products are handmade in my sewing studio at my home, which is on a lovely farm near Fairlie in South Canterbury, New Zealand. It’s a peaceful place that inspires my creativity!

To keep your items in tip-top shape, I recommend a gentle wash in cold water and air drying works best to preserve the fabric’s quality and color.

Yes, every item comes beautifully gift-wrapped! If you're sending a gift, I’d be happy to include a personalised message. Simply leave your message in the "notes" section at checkout, and I’ll make sure it’s included with your order.